Before you register, please read below:
The Considerate service is not a door-to-door standard service you are accustomed to from cab & chauffeur companies. Please read on to understand the differences, and if you are not happy with this type of service, do not register. Should you register and use the Considerate Service, then you agree to the terms of service as stated below.
This is a regional service, not a local service, so the drivers do not always know the best routes. Do not presume that the driver knows everything, so if you know of road closures, accidents, or certain shortcuts, check with the driver that s/he knows what you know. It saves time!
The 8-seater is the cheapest way of sharing a PHV to your chosen destination as an individual, but should a PHO have a different type of PHV, they will discuss this with you before booking as this will be a little more expensive. If you are booking as a group, you can choose a bigger PHV/Taxi to keep costs down, but you will have additional passengers joining you on your journey.
When selecting a PHV/Taxi, please consider any accompanying aids like wheelchairs, walking frames, and guide dogs. When prompted by the online messaging system, write and inform the PHO/Taxi driver what space and assistance you need to safely enter and exit the PHV/Taxi promptly, not just at pick-up but drop-off as well.
You are respectfully reminded that all PHVs/Taxis are no-smoking, no-eating (unless you are willing to pay the driver for cleaning up after you and the other passengers do not object), no alcohol, and no foul language. We welcome good manners, a sense of humor, and interesting conversation if you are in the mood.
PH/Taxi drivers will only be allowed to wait a maximum of 2 minutes. Any longer would be unfair to the other passengers and the driver.
For a speedier journey, we ask all passengers to be collected or dropped off at a safe and convenient location. Depending on prevailing traffic conditions or awkward road layouts, be prepared to be collected or dropped off up to 10 minutes walk to/from your home/destination.
Only advance payment will be accepted by the PHOs and Taxi drivers. This saves time, especially when people don’t have change or cash on hand.
Should you not be at the agreed pick-up location after 1 minute, the PH/Taxi driver will either call you directly or the PHO office will try to contact you. If there is no response, the PH/Taxi driver will leave, and you will not be entitled to a refund.
If the passenger is not at the right pick-up location, the PHO office or the PHD will call your phone number to locate you. The Taxi driver will contact you directly. It is at the discretion of the other passengers if the PH/Taxi driver can accommodate you. Should they can’t detor in time, they will have to leave you at the wrong location.
This service will not be able to facilitate large or excess luggage as there will not be any drop-offs/collections at airports. If you want an airport service, please use the Airports&Ports or the 5Day Service provided by BargainPHV.
BargainPHV and the PHOs/Taxi drivers accept no liability for any loss of cash or items such as mobile phones, laptops, bags, shopping, purses, wallets, jewelry, or anything else of value to you. Before you exit your PHV/Taxi, check that you take everything with you. If you think you’ve left something in a PHV/Taxi, contact the PHO/Taxi driver as soon as possible so they can check their vehicle.
If you become ill and can’t make your journey, try and contact the PHO/Taxi driver as soon as possible as they may find a replacement passenger to refund your fare. If they can’t replace you, you will lose that fare.
You must give a PHO/Taxi driver at least five hours' notice to obtain a refund for any pre-booked journey. Anything less than five hours will depend on whether the PHO/Taxi driver can find another passenger to take your place.
End
Amended 12th August 2024